Purpose-built in partnership
FirmOps is a managed service, not a product you buy. The brain sits at the center. It talks to every system you already have. One place to work, not twelve tabs. The phones and the client relationship stay human.
For owner-led personal-injury and high-volume contingency firms that want AI woven into how the firm runs, not bolted onto one app. We build on whatever stack you already use.
What managed means
You do not buy software and figure it out alone. We learn how your firm runs, then design and build a custom firm brain around your stack, and we run it for you: monitoring it, keeping it healthy, and adding workflows as your firm grows.
We meet your firm where it is and prove it on one real job first. As it earns trust, the brain takes on more responsibility, from read-first answers to supervised, approval-gated work. Managed is how we work. The brain is what you own.
The stack
The firm brain talks to Clio, Filevine, mail, and files — the systems you already run. It is built in partnership, then run. You do not buy another tab and hope staff adopt it.
Integrations promised a connected firm. You still copy-paste across twelve tabs. Once the brain actually talks, firms often cut the tools that only existed because nothing talked. Hours back for legal work. Cost is a result, not the lead.
What is a firm brain?CMS AI vs a firm brainFewer tabs, one brain
What the brain does
Clio, Filevine, and others now ship serious AI on their platforms. That is useful. A firm brain is still the custom layer across the stack this firm actually runs, available where you work: phone, desktop, web, on the go. What is a firm brain?
Reads across your stack
Your case system, document storage, email, SMS, billing, whether that is Clio, Filevine, SmartAdvocate, or something else. The brain holds them together, so it can answer questions no single app can and notice when two systems disagree.
Drafts the work
Letters of representation, provider letters, demands, client updates, follow-ups. The brain prepares the document from the actual matter, documents, and correspondence in front of it.
Holds for approval
Drafts land in your own email drafts, or behind approve, reject, and retry buttons on your phone. Nothing leaves the firm until a person clears it.
Custom to your firm
Your fit criteria, your stages, your stack, your documents. Not a template with your name on it. The brain is yours, and it reflects your firm, not a generic product.
The model
Legal-AI apps cannot match those desktop apps.
Your people already live in ChatGPT or Claude. That is the frontier software. We do not ask the firm to move into a weaker browser tab and wait on someone else's roadmap.
We connect the firm brain to the provider you already like, so the file shows up in the workspace staff already use. Keep Clio or Filevine. Keep the seats. Connect the stack.
What stays human
We automate everything behind the phone and leave the phone to people. That is on purpose, not a limitation.
Same operator
Website, SEO, ads, your client portal, onboarding. Not six vendors. Not a second product to buy. Same team that built the brain.
Related reading
The offer is the Managed Firm Brain. Start with the definition, then the model, the demo, and the one public proof.
Definition
Purpose-built in partnership, then run for the firm. Not a chatbot and not a boxed product.
How it works
What you do, what we do, and what a first ops build looks like.
Watch demo
The recorded walkthrough, the 30-minute call agenda, and example first builds.
Public proof
The COO-seat numbers: 2.5h→10m case launch, 1,000+ cases, 47→1 click.
Phones stay human
The one comparison: live client calls stay with people. The brain runs work behind the phone.
If the first bottleneck is intake follow-up, that is a spoke, not a second buy. Law firm intake automation.
Proof, not promises
FirmOps is built and run inside a working personal-injury firm, led by Jon Mahler, founder of Conduit Law (non-attorney) and COO. The brain starts by reading across the stack and proving safe answers before it writes anything.
2.5h→10m
case launch
1,000+
cases processed
47→1
steps to one click
Common questions
No. FirmOps does not answer client calls with AI. We set up IVR, smart routing, and human backup for live calls, and put AI everywhere behind the phone: drafting, intake logging, records, billing, and follow-up. A personal-injury client who feels handled by a bot calls the next firm fast.
A purpose-built operating layer for one law firm, implemented in partnership, then run for that firm. It is one supervised AI layer connected to your case system, documents, email, SMS, and billing. You ask a plain-English operating question and get source-linked answers and approval-gated drafts back. What is a firm brain?.
No. We are tool-agnostic and build on whatever you run, including Clio, Filevine, and SmartAdvocate. We only need your systems to have APIs we can connect.
Clio Work and Filevine AI are capable products on their own platforms. A firm brain is purpose-built across the systems this firm actually runs, implemented in partnership, supervised, and operated for you. CMS AI vs a firm brain.
No. Documents draft into the requesting staff member’s own email drafts, and automations sit behind approve, reject, and retry controls. A person always releases the work.
No. Stay in ChatGPT or Claude. Legal-AI apps cannot match those desktop apps. We connect the firm brain to the provider you already use, so the file shows up where staff already work. Live in Claude or ChatGPT.
Next step
The 30-minute demo runs the brain against one real bottleneck from your firm. Then we map what a custom build looks like for you.